COVID-19 Temporary MBS Telehealth Services

Factsheets on the use of the temporary MBS telehealth and phone consultation item numbers.

Page last updated: 23 September 2020

Commencing 13 March 2020 and extending until 31 March 2021, temporary MBS telehealth items have been made available to help reduce the risk of community transmission of COVID-19 and provide protection for patients and health care providers.

The temporary MBS telehealth items are available to GPs, medical practitioners, specialists, consultant physicians, nurse practitioners, participating midwives, allied health providers and dental practitioners in the practice of oral and maxillofacial surgery.

A service may only be provided by telehealth where it is safe and clinically appropriate to do so.

The new temporary MBS telehealth items are for out-of-hospital patients.

It is a legislative requirement that GPs and Other Medical Practitioners (OMPs) working in general practice can only perform a telehealth or telephone service where they have an established clinical relationship with the patient. There are limited exemptions to this requirement.

GP and OMP COVID-19 telehealth services are eligible for MBS incentive payments when provided as bulk billed services to Commonwealth concession card holders and children under 16 years of age.

All providers are expected to obtain informed financial consent from patients prior to charging private fees for COVID-19 telehealth services.

The temporary GP and OMP bulk billing incentive items for patients who are vulnerable to COVID-19 and the temporary doubling of all Medicare bulk-billing incentive fees ceased as of 1 October 2020.

Factsheets

Fact SheetPDF and Word versions
Temporary MBS Telehealth Services (including list of items)
(Last updated: 18 September 2020)
PDF Overarching temporary services (PDF 352 KB)
Word Overarching temporary services (DOCX 123 KB)
GPs and OMPs Services
(Last updated: 18 September 2020)
PDF temporary GP and OMP Services (PDF 294 KB)
Word temporary GP and OMP Services (DOCX 105 KB)
Mental Health Services
(Last updated: 8 May 2020)
PDF temporary Mental Health Services (PDF 400 KB)
Word temporary Mental Health Services (DOCX 96 KB)
Specialists Services
(Last updated: 18 September 2020)
PDF temporary Specialist Services (PDF 267 KB)
Word temporary Specialist Services (DOCX 110 KB)
Obstetric Attendances
(Last updated: 18 September 2020)
PDF temporary Obstetric Attendances (PDF 229 KB)
Word temporary Obstetric Attendances (DOCX 105 KB)
Participating Midwifery Services
(Last updated: 18 September 2020)
PDF temporary Midwifery Services (PDF 242 KB)
Word temporary Midwifery Services (DOCX 100 KB)
Allied Health Services
(Last updated: 18 September 2020)
PDF temporary Allied Health Services (PDF 235 KB)
Word temporary Allied Health Services (DOCX 109 KB)
Allied Health Frequently Asked Questions
(Last updated: 18 September 2020)
PDF FAQ Allied Health Services (PDF 262 KB)
Word FAQ Allied Health Services (DOCX 94 KB)
Dental Practitioners in the Practice of Oral and Maxillofacial Surgery Services
(Last updated: 18 September 2020)
PDF temporary OMS services (PDF 217 KB)
Word temporary OMS services (DOCX 102 KB)
Nurse Practitioner Services
(Last updated: 18 September 2020)
PDF temporary NP Services (PDF 217 KB)
Word temporary NP Services (DOCX 102 KB)
Consumer Information
(Last updated: 18 September 2020)
PDF consumer information (PDF 116 KB)
Word consumer information (DOCX 109 KB)
Bulk Billing Incentives Frequently Asked Questions
(Last updated: 18 September 2020)
PDF FAQ Bulk Billing Incentives (PDF 232 KB)
Word FAQ Bulk Billing Incentives (DOCX 94 KB)
Provider Frequently Asked Questions
(Last updated: 18 September 2020)
PDF FAQ Providers (PDF 141 KB)
Word FAQ Providers (DOCX 102 KB)
Psychiatry Frequently Asked Questions
(Last updated: 18 September 2020)
PDF FAQ Psychiatry (PDF 262 KB)
Word FAQ Psychiatry (DOCX 101 KB)

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