Telehealth Statistics

This page provides information about how to extract telehealth statistics from the Department of Human Services (Medicare Australia) website and provides high-level statistics on the take-up of telehealth from 1 July 2011 to 31 March 2014.

Page last updated: 04 February 2014

Confidentiality Provisions The Health Insurance Act 1973 (the Act) includes confidentiality provisions which mean that data cannot be released which could identify either patients or providers.

GP Practice Data
Medicare data relating to telehealth consultations is not held at the practice level.

Further Provider Data
There are a number of professional colleges which have directories of doctors who are providing telehealth services.

Extract your own data


Statistics on the use of the Medicare Benefits Schedule (MBS) items, including the MBS telehealth items can be retrieved from the Medicare Australia website: Medicare Item Reports

Data can be extracted to show services, benefits and patient demographics (including sex and age range) by item and by state. A limited amount of telehealth data can also be extracted by Medicare Local and Divisions of General Practice. Users should note that some information is not available due to the privacy provisions of the Act.

To generate a table using this tool you will need to complete each field on the page:
  1. Item numbers: Enter the item number(s) you are interested in. If you wish to report on the range of telehealth items, you can use the item numbers below:
    For all MBS telehealth items: 99, 112, 113, 114, 149, 288, 384, 389, 2799, 2820, 3003, 3015, 6004, 6016, 13210, 16399, 17609, 2100, 2126, 2143, 2195, 2122, 2137, 2147, 2199, 2125, 2138, 2179, 2220, 10983, 10984, 82150, 82151, 82152, 82220, 82221, 82222, 82223, 82224, 82225.
    For specialist video consultation services only: 99, 112, 113, 114, 149, 288, 384, 389, 2799, 2820, 3003, 3015, 6004, 6016, 13210, 16399, 17609.
    For patient-end support services only: 2100, 2126, 2143, 2195, 2122, 2137, 2147, 2199, 2125, 2138, 2179, 2220, 10983, 10984, 82150, 82151, 82152, 82220, 82221, 82222, 82223, 82224, 82225.
  2. Show: Select either services (number of services provided) or benefits (Medicare contribution to the cost of the services) and either count or per capita
  3. Report format: Select either by state, or by time period as desired
  4. Time period: Select financial or calendar year as desired
  5. Start date select July 2011 or later as desired
  6. End date select date as desired
  7. Select Create Report

After a short time the data will be provided in a table.
You can convert the data into an Excel spread sheet by selecting Download to Excel

Please also refer to the ‘important information’ section of the DHS web page which outlines specific details relating to this data.

Statistics to 31 March 2014


As at end of March 2014:
  • the Department of Human Services had processed over 169,000 telehealth services provided to over 62,000 patients by over 9,700 practitioners.
  • 221 residential aged care facilities had provided telehealth services.

Services, Patients and Providers by Provider Type – claims processed as at 31 March 2014

Provider Specialty TypeServicesProvidersPatients
Specialist
109,997
3,364
General Practitioner
58,925
6,390
Midwife/Nurse Practitioner
680
40
Total
169,602
9,794
62,959


Services by Year and Quarter – claims processed as at 31 March 2014

Year
Quarter
Services
2011
Jul-Sep
1,809
Oct-Dec
5,220
2012
Jan-Mar
6,096
Apr-Jun
12,937
Jul-Sep
16,524
Oct-Dec
19,111
2013
Jan-Mar
15,398
Apr-Jun
20,300
Jul-Sep
22,610
Oct-Dec
24,108
2014
Jan-Mar
25,489
Total
169,602

Services by Patient State – claims processed as at 31 March 2014

State1ServicesPercentage of Services
NSW
50,383
29.7%
VIC
26,644
15.7%
QLD
50,751
29.9%
WA
15,130
9.0%
SA
13,943
8.2%
TAS
10,129
6.0%
NT
2,199
1.3%
ACT
366
0.2%
UNK2
57
0.0%
Total
169,602
100.0%
  1. State is based on patient location, not the location of the specialist
  2. Service not allocated to a state or territory.

Number of Providers by Selected Subspecialty - claims processed as at 31 March 2014

SubspecialtyProviders
Obstetrics & Gynaecology
79
Orthopaedic surgery
131
Urology
120
ENT
65
Anaesthetics
182
Psychiatry
519
Dermatology
138
Cardiology
195
Endocrinology
144
Gastroenterology
167
Neurology
124
Paediatric medicine
271
Rheumatology
110
Thoracic medicine
152


Services by Patient Remoteness Area (RA) - claims processed as at 31 March 2014

RA Name
Services1
Major City
21,752
Inner Regional
74,178
Outer Regional
62,125
Remote
8,539
Very Remote
2,950
Unallocated2
57
Total
169,602
  1. supported telehealth services are attributed to the location of the supporting provider, and unsupported telehealth services are attributed to the residential address of the patient.
  2. small discrepancies occur due to the apportioning of postcodes for remoteness areas.

Remoteness Area is determined by the patient's Medicare enrolment postcode as at the date their claim was processed, based on the Remoteness Area classification 2006 developed by the Australian Bureau of Statistics (ABS).Remoteness Classification:
ABS Views on Remoteness Consultation, Australia (cat. no. 1244.0.00.001). Also refer to Census Geography Paper (cat. no. 03/01), ASGC Purpose and Use, available from the ABS web site.

Telehealth Statistics document in PDF format (PDF 309 KB).

Telehealth Statistics document in WORD format (Word 76 KB).