Telehealth Eligible Areas

This page provides information about telehealth eligible areas which are geographical areas of Australia where patients can receive specialist video consultations under Medicare including residential aged care and Aboriginal Medical Services

Page last updated: 20 December 2012

From 1 January 2013 patient eligibility aligns with the Australian Standard Geographical Classification – Remoteness Area System.

Telehealth Eligible Areas

The patient and specialist are required to be at least 15 kms by road apart at the time of the video consultation.

The Telehealth Eligible Areas documents (below) include static maps of the current boundaries which apply from 1 January 2013.

A map locator is provided on the Australian Government’s Doctor Connect website. Using this tool, you can identify whether any location in Australia is a Telehealth Eligible Area.

Please note:

The screen shot below shows the menu available on the Doctor Connect website.

To use the locator, you can enter an address and search the map, or click on an Australian location you are interested in (Note that this tool may incorrectly indicate that locations outside of Australia are Telehealth Eligible).

To view telehealth eligible areas for services from 1 January 2013, select "ASGC Remoteness Areas layer" from the "Choose your layer" drop down box (see screen shot below).

Screen shot of Doctor Connect website - Search the Map function

Residential Aged Care and Aboriginal Medical Services

Residents of eligible Residential Aged Care Facilities and patients of eligible Aboriginal Medical Services in all areas of Australia are eligible for specialist video consultations under Medicare.